Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how Nanjing CIRS Co., Ltd. and the CarbonQuery team collect, use, store, share, and protect personal information during website visits, demo requests, consultation communications, product introductions, and customer service. This Policy applies to users who visit this website, submit appointment forms, or contact us by email or phone.

If you are located in the European Union, the European Economic Area, or the United Kingdom, you may have rights under the GDPR or local data protection laws. We process personal data in accordance with applicable legal requirements.

2. Information We Collect

When you submit a demo request or consultation inquiry, we may collect your company name, name, job title, phone number, WeChat ID, email address, country or region, business needs, product type, current supply chain data status, target market, inquiry details, and other information you voluntarily provide.

When you visit the website, we may collect basic access logs, such as visit time, page requests, browser type, device type, IP address, and error logs. This information is mainly used for security, troubleshooting, and website operation and maintenance.

If you submit information on behalf of a company, please ensure that you are authorized to provide the relevant contact information and have notified the relevant individuals where necessary.

3. How We Use Information

We use the collected information to respond to inquiries, arrange product demos, understand LCA modeling and compliance needs, provide customer service, improve the website experience, maintain website security, and send product updates or event information where the necessary consent has been obtained.

We do not sell your personal information. We also will not use your information for purposes incompatible with this Policy without an appropriate legal basis.

4. Legal Bases for Processing Personal Data

For users in the European Union, the European Economic Area, or the United Kingdom, we may process personal data on the following legal bases: pre-contractual steps taken in response to your demo request or inquiry; legitimate interests required for website security, customer communications, and service improvement; consent for sending marketing communications or using non-essential Cookies; and processing necessary to comply with applicable legal obligations.

We do not bundle "submitting a demo request" with "consenting to receive marketing communications." If we need to send marketing emails, we will handle this through a separate choice or another lawful method.

5. Cookies and Similar Technologies

This website uses necessary Cookies or local storage to remember your privacy and Cookie preferences and ensure basic functionality. Necessary Cookies are not used for advertising tracking.

Before using non-essential Cookies or similar technologies such as website analytics, marketing tracking, customer service plugins, heatmaps, or third-party advertising pixels, we will request your consent. You can update your choices through "Cookie Preferences" in the website footer.

If you choose "Necessary Only," we will not actively load non-essential analytics or marketing Cookies. You may also delete local storage or Cookies through your browser settings.

6. Information Sharing and Service Providers

To achieve the purposes described in this Policy, we may share information within the necessary scope with affiliates, website hosting providers, email service providers, CRM providers, or customer support providers. These service providers may process information only according to our instructions and should take reasonable security measures.

We may also disclose necessary information as required by laws and regulations, regulators, judicial authorities, or the protection of legitimate rights and interests.

7. Cross-Border Transfers

Because our business and service support may involve different countries or regions, your information may be transferred to and processed in locations outside your region. For data protected by laws such as the GDPR, we will take appropriate safeguards according to applicable requirements, such as standard contractual clauses, contractual protections, access controls, and data minimization.

8. Retention Period

We retain personal information only for as long as necessary to achieve the purposes for which it was collected. Demo request and consultation records are generally retained for the period required for customer communication, business follow-up, and compliance records. When information is no longer needed, we will delete it, anonymize it, or take other reasonable disposal measures.

If you request deletion of information, we will process the request according to applicable law after verification. However, for records that must be retained by law, we may continue to retain them for the necessary period.

9. Your Rights

To the extent permitted by applicable law, you may request access, correction, deletion, restriction of processing, objection to processing, data portability, or withdrawal of consent you have given. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

If you believe that our personal data processing does not comply with applicable law, you may also lodge a complaint with the data protection authority in your location.

10. Information Security

We take reasonable technical and organizational measures to protect personal information and reduce the risk of unauthorized access, disclosure, alteration, loss, or misuse. However, internet transmission and electronic storage cannot be guaranteed to be absolutely secure.

11. Children's Privacy

This website and CarbonQuery services are intended for businesses and professional users, not children. If we find that we have inadvertently collected children's personal information, we will delete it or take other necessary measures in a timely manner according to applicable law.

12. Policy Updates

We may update this Policy according to business, technical, or legal requirements. After an update, the new latest update date will be published on this page. Material changes will be notified within a reasonable scope through website notices or other methods.

13. Contact Us

For questions about this Policy, to exercise privacy rights, or to submit a personal data processing request, please contact us at carbonquery@cirs-group.com.